FAQ

Orders & Shipping

What is the delivery time?

Our average delivery time is 7 business days.
In rare cases, it may take up to 12 business days depending on demand or logistics.
Please allow up to 12 days before contacting customer support.

How can I track my order?

Use the “Track My Order” link on our website.
Enter your order number and email address.
Tracking information is typically available 2–3 days after purchase.

Do you ship internationally?

Yes — we ship worldwide.
Delivery times may vary depending on your country.

Manufacturing & Quality

Where are your products made?

Our devices are designed in Europe and manufactured internationally in carefully selected, high-precision facilities.

Are your products made following quality standards?

Absolutely.
We partner only with manufacturers who meet strict standards for clinical safety, durability, and ethical production.

Where do your materials come from?

We source our components from trusted global suppliers, focusing on quality, reliability, and long-term performance.

Cancellations & Returns

Can I cancel my order?

Yes. Orders can be cancelled within 24 hours of confirmation.
Please contact us at: info@sonalyte.com

I want to return a product — what should I do?

You have 90 days to change your mind.
Please review our Return & Refund Policy before contacting us.

Payment

Is payment secure?

Yes. All transactions are protected with SSL encryption.
Payments are processed by a secure third-party provider, and no banking information is stored on our servers.

Customer Support

How can I contact you?

You can reach us at info@sonalyte.com
We reply within 24 hours, Monday through Saturday.

Didn’t find your answer?

Our FAQ covers the most common questions, but sometimes you need more tailored support.

You can chat live with one of our specialists via our website chat —
they’re here to guide you, advise you, and answer your questions in real time.